Welcome to the website of Lofos Social House. By accessing or using this website you accept the terms set out below. Please read them carefully; if you do not agree with any part, please do not use the site or the services offered through it.
1. About this site
This website is operated by Lofos Social House. It is intended to provide information about the property, its restaurant, its events and other services. Content is provided in good faith but may be updated, corrected or removed at any time without prior notice.
2. Bookings and reservations
Room reservations, table bookings and event inquiries submitted through this website or by email are treated as requests until confirmed in writing by us. Confirmed bookings are subject to the rates, conditions and cancellation terms communicated to you at the time of confirmation.
A deposit may be required to secure a reservation. Where a deposit is requested, the timing, amount and refund policy will be stated in the confirmation. Guests are responsible for ensuring that the personal details, dates and party size are accurate before completing payment.
3. Cancellations and changes
Standard cancellation terms permit changes free of charge up to a defined date before arrival, which is communicated at the time of booking. Late cancellations or no-shows may result in a charge equal to one or more nights of the stay, in accordance with the confirmation. Date changes are subject to availability and may carry a rate adjustment.
4. Behaviour on the property
We expect guests to respect the comfort, safety and privacy of other guests, staff and neighbours. We may, at our discretion, decline service or end a stay where behaviour endangers others, damages property, or breaches Greek law.
5. Children and accessibility
Children older than 12 are warmly welcome — both as guests of the suites and at the Social Terrace restaurant. Younger guests can be accommodated upon request; please write to stay@lofoscrete.com in advance so we can confirm availability and prepare the stay or reservation accordingly.
For specific accessibility requirements, please contact us before booking so we can confirm the suitability of the available rooms and common areas.
6. Photography
The property is photographed from time to time for the website and editorial purposes. Where a guest is identifiable in an image we will request their permission before publication. Please let us know if you would prefer not to be photographed.
7. Privacy and cookies
We collect and process personal data only to operate reservations, respond to inquiries and improve the website. We do not sell personal data. The site uses a small number of cookies for analytics and to remember preferences; these can be disabled through your browser settings or via the Cookie preferences link in the footer.
For a full description of what we collect, why, how long we keep it and your rights under GDPR, please read our Privacy Policy.
8. Intellectual property
All text, images, design and code on this website are the property of Lofos Social House or used under licence. They may not be reproduced, redistributed or used for commercial purposes without our written permission.
9. Liability
While we take care in preparing the content of this site, we do not warrant that it is complete or free from error. We are not liable for indirect or consequential loss arising from the use of the site or reliance on its content.
10. Changes to these terms
These terms may be updated from time to time. The date at the top of the page indicates the latest revision. Continued use of the site following a change constitutes acceptance of the revised terms.
11. Governing law
These terms are governed by the laws of the Hellenic Republic. Any dispute arising in connection with them is subject to the exclusive jurisdiction of the courts of Heraklion, Crete.
12. Contact
For questions about these terms, please write to legal@lofoscrete.com.